Privacy Policy

QA Sweep Plumbing (“we”, “us”, or “our”) is a family-owned plumbing company based in Austin, Texas offering 24/7 Emergency Plumbing, Leak Detection & Repair, Water Heater Installation, and Tankless Water Heater Service. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our services.

Information We Collect

• Contact information: name, email address, phone number, and mailing address you provide when requesting service or creating an account.
• Service information: details about the work requested or performed (service address, service dates, job notes, and billing details).
• Transactional data: payment details and invoices (we do not store full credit card numbers on our servers; payments are processed through secure third-party processors).
• Technical and usage data: IP address, browser type, device type, pages visited, and site interaction data collected automatically via server logs and cookies.
• Communications: messages you send to us by email, phone, or through website forms, including photos or descriptions you provide to diagnose issues.

How We Use Your Information

• To provide and manage services, schedule appointments, perform repairs, installations, and follow-up support.
• To process payments, send invoices, and maintain billing records.
• To communicate about appointments, service updates, promotions, and customer support responses.
• To improve our website, services, and customer experience using analytics and usage data.
• To comply with legal obligations and protect against fraud or misuse of our services.

Cookies and Tracking

We use cookies and similar technologies to operate the website, remember your preferences, and analyze site usage. You can set your browser to refuse cookies, but some features of the website may not function properly without them. Third-party services (such as analytics providers) may also set cookies; their use is governed by their own privacy policies.

Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers and contractors who assist with bookings, payments, dispatching technicians, and analytics (under confidentiality agreements).
• Legal authorities or others when required by law, to enforce our policies, or to protect our rights, property, or safety.
• Business transfers: in the event of a sale, merger, or reorganization, customer information may be transferred as part of the transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no system is completely secure; please exercise caution when transmitting sensitive information online.

User Rights and Choices

You may request access to, correction of, or deletion of your personal information. You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us. Some information may be retained where required for legal, tax, or legitimate business purposes.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact QA Sweep Plumbing at qa.prod@neweb.ai. We will respond to requests in accordance with applicable law.

Effective date: November 13, 2026. We may update this policy; material changes will be posted on the website.